At bygame, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a valued player on our platform.
Your Privacy at a Glance
These are the core principles that guide how bygame handles your personal information. Full details are in the policy sections below.
bygame only collects the personal data that is strictly necessary to provide our Services, comply with legal obligations, and keep your account secure. We do not collect data for its own sake.
All data transmitted between your device and the bygame platform is protected using TLS 1.3 encryption. Sensitive data at rest — including payment details — is encrypted using AES-256 standards.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by bygame at any time.
bygame does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted partners where strictly necessary to deliver our Services.
bygame uses cookies to improve your experience and analyze platform performance. You can manage your cookie preferences at any time through your browser settings or our cookie management tool.
bygame retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
bygame ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the bygame platform at https://bygame.cc (the "Platform"). This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal data collected by bygame through the Platform, including data collected during account registration, identity verification (KYC), financial transactions, gameplay activity, customer support interactions, and any other use of our Services. It applies to all users of the Platform, including registered account holders and unregistered visitors.
Please read this Privacy Policy carefully. By accessing the bygame Platform or creating an account, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of the Platform immediately.
This Privacy Policy should be read together with bygame's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
For the purposes of the Philippine Data Privacy Act of 2012, bygame acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means bygame determines the purposes for which, and the means by which, your personal data is processed.
Where bygame engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure partners — those providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with bygame's instructions and this Privacy Policy.
If you have any questions, concerns, or requests relating to the processing of your personal data by bygame, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.
bygame collects personal data from you in several ways: directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect are described below.
When you create a bygame account, we collect your full legal name, date of birth, residential address (including barangay, city, and province), email address, and Philippine mobile number. This information is required to create and maintain your account.
As part of our Know Your Customer (KYC) obligations, we collect copies of government-issued identification documents such as your Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID, or other acceptable documents. We may also collect a selfie or live photo for facial verification purposes, and proof of address documents such as utility bills or bank statements.
We collect information about your financial transactions on the Platform, including deposit and withdrawal amounts, payment method details (such as GCash account numbers, bank account details for BPI, BDO, Metrobank, or UnionBank), and transaction histories. We do not store full payment card numbers on our servers.
We collect records of your gaming activity on the Platform, including games played, wagers placed, outcomes, session durations, and responsible gaming tool usage. This data is used to provide our Services, detect problem gambling patterns, and comply with regulatory requirements.
When you access the Platform, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers. We also collect log data such as access times, pages viewed, and referring URLs.
We retain records of communications between you and bygame, including live chat transcripts, email correspondence, and support ticket histories. This data is used to resolve disputes, improve our customer service, and maintain records as required by law.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, address, email, mobile number | Provided by you |
| KYC / Identity Data | Government ID, selfie, proof of address | Provided by you |
| Financial Data | GCash number, bank details, transaction history | Provided by you / automated |
| Gameplay Data | Bets, game history, session duration | Automated |
| Technical Data | IP address, device ID, browser type | Automated |
| Communications Data | Chat logs, emails, support tickets | Provided by you / automated |
bygame uses the personal data we collect for the following purposes. We will only use your data for a purpose that is compatible with the reason it was originally collected, unless we have obtained your separate consent or are required to do so by law.
Under the Philippine Data Privacy Act of 2012, bygame processes your personal data on the following legal bases:
The majority of the personal data processing described in this Privacy Policy is necessary for the performance of the contract between you and bygame — specifically, the Terms & Conditions you agreed to upon registration. Without this processing, bygame cannot provide you with access to the Platform or its Services.
Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and age verification — are required by applicable Philippine law, including the Anti-Money Laundering Act (AMLA) and its amendments, and regulations applicable to online gaming operators.
bygame processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our Services. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.
Where bygame processes your personal data for marketing communications or optional analytics purposes, we do so on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting our support team or updating your account preferences, without affecting the lawfulness of processing carried out prior to withdrawal.
The bygame Platform uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and support security functions. A cookie is a small text file placed on your device when you visit a website.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bygame Platform. Instructions for managing cookies in common browsers are available on the respective browser's support pages.
Note: bygame does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks. Our cookie use is limited to the functional and security purposes described above.
bygame does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
bygame engages trusted third-party service providers to assist in delivering our Services. These include payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection services. All such providers are contractually bound to process your data only in accordance with bygame's instructions and applicable data protection law.
bygame may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.
In the event of a merger, acquisition, restructuring, or sale of all or part of bygame's business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being transferred.
bygame may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.
bygame retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to provide our Services, and to comply with our legal and regulatory obligations under Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Registration Data | Duration of account + 5 years after closure | Legal / Regulatory obligation |
| KYC / Identity Documents | Duration of account + 5 years after closure | AMLA compliance |
| Financial Transaction Records | Duration of account + 5 years after closure | AMLA / Tax compliance |
| Gameplay Records | Duration of account + 2 years after closure | Regulatory / Dispute resolution |
| Customer Support Records | 3 years from last interaction | Legitimate interests |
| Technical / Log Data | 12 months from collection | Security / Fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal compliance |
Upon expiry of the applicable retention period, bygame will securely delete or anonymize your personal data in accordance with industry-standard data destruction practices. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes, as it can no longer be used to identify you.
bygame implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:
Important: While bygame takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. bygame cannot guarantee the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your account credentials and for notifying bygame immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bygame. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy is the primary means by which bygame fulfills this obligation.
You have the right to request a copy of the personal data that bygame holds about you, together with information about how it is being processed. bygame will respond to access requests within thirty (30) days of receipt.
You have the right to request that bygame correct any inaccurate or incomplete personal data held about you. You may update certain account information directly through your account settings. For other corrections, please contact our support team.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to bygame's legal and regulatory retention obligations, which may require us to retain certain data even following an erasure request.
You have the right to receive a copy of the personal data you have provided to bygame in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to the processing of your personal data where bygame relies on legitimate interests as the legal basis for processing, or where your data is being processed for direct marketing purposes. Where you object to direct marketing, bygame will cease processing your data for that purpose immediately.
If you believe that bygame has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
Response Timeframe: bygame will acknowledge all data privacy rights requests within five (5) business days of receipt and will endeavor to fulfill all requests within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
The bygame Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing participation in casino-style gaming activities. bygame does not knowingly collect personal data from individuals under the age of 21.
If bygame becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent further access by that individual. Any funds associated with an underage account will be handled in accordance with applicable law.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to bygame, please contact our Data Protection Officer immediately using the contact details in Section 15 so that we can take prompt action.
The bygame Platform may contain links to third-party websites or integrate with third-party services such as payment gateways. This Privacy Policy applies only to the bygame Platform and does not extend to any third-party websites or services that you may access through links on our Platform.
bygame is not responsible for the privacy practices of any third-party website or service provider. We strongly encourage you to review the privacy policies of any third-party services you use in connection with your bygame account, including your payment provider (e.g., GCash, PayMaya, BPI, BDO) before providing them with your personal data.
bygame's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure and identity verification partners — may process your personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, bygame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
By using the bygame Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside the Philippines where necessary for the provision of our Services, subject to the safeguards described above.
bygame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where amendments to this Privacy Policy are material — meaning they significantly affect your rights or the way we process your personal data — bygame will provide you with advance notice via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the bygame Platform following the effective date of any amendments constitutes your acknowledgment of the revised Privacy Policy.
We recommend that you review this Privacy Policy periodically to stay informed of how bygame is protecting your personal data. If you have any questions about changes to this policy, please contact our Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bygame, please contact our Data Protection Officer (DPO). All data privacy inquiries are handled with strict confidentiality.
bygame Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the bygame Platform
Response Time: Within 5 business days for DPO inquiries
For complaints regarding bygame's handling of your personal data that have not been resolved to your satisfaction through our internal process, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
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